The highest standards of conduct and behaviour are expected from all Chapter members, staff, volunteers and members of any cathedral committees. We know there may be times when we do not meet our own high standards. Should this happen we want to hear about it, deal with the situation as quickly as possible and put measures in place to stop it happening again.

The Chapter views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or the organisation making the complaint.

Lincoln Cathedral will always intend that a complaint can be dealt with instantly and effectively by a member of the Cathedral team, and the issue rectified immediately. If that is not possible, the process set out in this policy should be followed.

Please click here to download and read Lincoln Cathedral’s full complaints policy.

Written complaints should be sent by e-mail or letter to the cathedral’s Chief Operating Officer and Chapter Clerk at or The Chapter Office, 28 Eastgate, Lincoln LN2 4AA